All prices displayed on our website are, unless otherwise stated:
- In Australian Dollars
- inclusive of GST – AUSTRALIA & NZ
- Advertised price is inclusive of free delivery charges for metro Brisbane, Sydney, Canberra, Melbourne, Adelaide, Perth & Hobart postcodes;
- Delivery outside the above stated metro areas i.e outer metro, regional, outer regional and New Zealand (currently Taranaki area only) are delivered at additional charges and calculated based on your delivery postcode. New Zealand delivery charges will be billed in addition to the advertised Australian AUD price however in NZ Dollars
- Where we advertise Free Delivery Australia Wide – this will be for specific products ONLY and those items will be marked accordingly.
Once you are billed there is an estimated lead time of 4 -13 weeks before the goods will be delivered to you. There is no guaranteed turnaround time and delivery times may vary due to factors beyond our control such as delays in production, shipping and/or other third party logistics.
You will be emailed all tracking details and notified of any change in the ETA by our Customer Service Officer.
- We do not deliver to PO Boxes;
- You must be present in person to accept delivery of larger items;
- Any timeframe nominated for delivery is an estimate only;
- Depending on carrier of choice and product, we may authorise a carrier to leave your item without a signature;
- Large item deliveries are to garage , door step, porch etc. Where a driver can safely enter the premises to deliver an item he will do so at his discretion. Should you require additional assistance i.e to navigate stair cases, lifts, narrow spaces or some other hazard, please let us know at the time of ordering. We may have to take this into consideration as it may incur additional charges. If so we can provide a quote prior to delivery.
If you have any questions or queries regarding delivery, please call us on +61 3 9015 4606 or email to firstname.lastname@example.org or chat with our friendly customer service team on the website chat.
We accept the risk of damage during transit and insure items to your door. Title and risk in the goods passes to you upon receipt of goods.